Terms of business.

 

Despatch

Goods that are available from stock are despatched the same or next working day after receipt of order. Goods are supplied on an ex-works basis. The company shall not be liable to compensate the customer or any third party for claims occasioned by delays in completing the order or delays in transit. Unless otherwise requested part orders will be despatched with the balance to follow as soon as in stock although the company will liaise with the customer in this respect. A delivery note is sent with the goods and the invoice is sent separately by email.

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Errors or omissions

Incorrect goods or shortages upon delivery must be notified to the company within 1 working day of receipt of the order or invoice for the order, whichever is the first to arrive.

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Damage in transit

The customer must notify the company within three days of receipt of goods. If damage is apparent or suspected at point of delivery the carrier’s consignment note should be clearly marked accordingly and goods signed for as damaged. Non-receipt of goods should be notified to the company within three days of invoice date.

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Title of goods

Legal title in the goods shall pass to the customer only when the company has received payment for the goods in full.

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Payment

Payment is accepted by credit card or debit card through the online portal. Alternatively a bank draft or direct bank transfer can be made on recxeipt of a formal quotation. Goods will only be despatched against cleared funds unless an approved account has been established for the customer. The company will only accept GBP (pounds sterling).

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Credit accounts

Goods are supplied on account only to approved account holders. Terms are net 30 days from date of invoice. The company reserves the right to suspend and/or terminate accounts that exceed this period or for any other reason. Lapsed accounts will be terminated without notice. In the event of default from our terms of business, the company shall be entitled to recover compound interest at the rate of 5% per month on outstanding indebtedness to the date of payment. The company may offer a settlement discount allowable only if payment is received strictly within the settlement period and all previous invoices are cleared in full. Settlement discount does not apply to carriage charges and in accordance with VAT legislation the VAT is calculated at the settlement value of the invoice. AUX Import Ltd reserves the right to review account status and credit limits without notification to the customer.

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Debt collection

In addition to the company’s own dedicated credit control procedures, the company uses the services of a third party debt collection agency. Bad or doubtful debts or overdue accounts will be passed to the debt collection agency at the company’s discretion. The company will make reasonable endeavours to notify the customer, prior to such action being taken. Debts passed to the debt collection agency will incur significant additional costs and interest from the outset.

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Price, specification and availability

The company reserves the right to alter specification, revise prices and withdraw products without notice. All products are subject to availability. All details should be confirmed at time of ordering. All prices exclude VAT. Whilst great effort is taken to ensure that product descriptions and specifications are accurate, the company does not accept responsibility for losses resulting in errors. Images used in our publicity are non-contractual.