Shipping & Returns.

 

Despatch

Goods that are available from stock are despatched the same or next working day after receipt of order. Goods are supplied on an ex-works basis. The company shall not be liable to compensate the customer or any third party for claims occasioned by delays in completing the order or delays in transit. Unless otherwise requested part orders will be despatched with the balance to follow as soon as in stock although the company will liaise with the customer in this respect. A delivery note is sent with the goods and the invoice is sent separately by email.

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Returns/Faulty Goods

AUX Import Ltd will require details of the product, the suspected fault(s), the serial number(s), the purchase date and the sales invoice number on which they were purchased. AUX Import Ltd reserves the right to refuse delivery of goods that are returned without authorisation. Any goods suspected to be faulty ‘out of the box’ must be returned to the company for inspection in the original condition and packaging. AUX Import Ltd does not undertake to reimburse carriage costs incurred in the return of goods whether under warranty or not and reserves the right to repair or replace any such articles at its discretion. AUX Import Ltd reserves the right to apply a re-stocking charge of 10% for goods that were correctly supplied. When the customer has trade status and is supplied at the corresponding trade prices it is expected that the customer will offer “first line service” to their customers. The definition of “first line service” is to have the knowledge and facility to fault find at a basic level in order to service and repair products under warranty on behalf of the manufacturer. Chargeable repairs will incur a handling charge and carriage costs.

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Warranty policy

In addition to the detail under the returns/faulty goods section above, the following terms apply:  Goods are sold in accordance with the manufacturers’ warranty, which may vary from one manufacturer to another. This detail should be checked by the customer prior to placing the order. ‘Faulty out of the box’ products will normally be replaced if returned within a period of 14 days after purchase; however, this is at AUX Import’s sole discretion. Goods will not be replaced in any event if they are not returned in the original product packaging, with both the goods and the packaging being unmarked and in new condition and complete with all internal packaging, components, accessories and manuals. In the event of customer/user damage or misuse, the goods will not be repaired under warranty. Faulty goods returned beyond the 14 day period will normally be repaired under warranty and returned to the customer. In this case, the company and/or the manufacturer may levy charges to the customer to cover inspection whether a chargeable repair is carried out or not and in the event of ‘no fault found’. Under some circumstances the warranty period will start from the date that the customer has sold the goods to the end user. In this situation, the company will require a copy of the customer’s sales invoice to the end-user detailing the product and serial number. This decision is solely at AUX Import's discretion. Goods must be returned to the company via the customer, not direct from the end user.

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